Conversation Analytics
Our mission is to empower communities with the tools to cultivate civil discourse at scale. We transcend traditional analytics by not only measuring sentiment but by promoting constructive and respectful communication. By providing the highest level of conversational insights on the planet, organizations and their members learn about themselves in while doing, strengthen their community.
The Use of AI
AI is used in addition to human feedback in many essential ways. For example, AI is used to detect AI in order to ensure the conversation is authentic. While our own AI is always learning, we leverage many other platforms to evaluate each contribution in many ways. The human feedback is compared to the AI feedback to increase accuracy and ensure AI does not have the final say in what's considered allowable.
Conversation Sensitivity
An inverse relationship exists between the topic's sensitivity and the allowance of disrespectful content; as topic sensitivity increases the tolerance decreases and the severity of consequences for violations escalates.
Thoughtfullness
Comments are assessed for qualitative metrics such as depth and sincerity. To accomplish this, many different metrics are combined, weighted then averaged. Weight increases significantly when a contribution elicits thoughtful engagement from users with high trust ratings.
Trust
User credibility is cultivated over time through the consistent analysis of their contributions, which are vetted for originality (including AI-generated content), novelty, and topical relevance. In certain cases, staff members may be granted an elevated trust status.
Sentiment
All contributions responses receive a sentiment analysis. If one user's previous sentiment shows evidence of change, it may cause another user's influencer score to increase.
Encouragement
The system algorithmically awards badges and increased readership based on long-term contribution trends, leveraging the same analytical models to populate organizational and topic-specific leaderboards which then influence the meritocracy. Essentially, we do our best to gamify meaningful engagement.